Articles
SmartShield Returns Policy
Returns Policy
- Returns
- Refunds
- How long does it take to receive my refund?
- How are refunds calculated?
- How are refunds from other sellers processed?
- General Returns Policy
- Exchanges
Returns
You may return most new, unopened items sold and fulfilled by SmartShield.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a partial refund. See our Refunds page for more details.
Read our full General Returns Policy for information on exchanges, and for further details and policy exceptions.
If you need to return an item, please contact customer service at (800) 343-1504.
Refunds
We can process returns and refunds only for items directly purchased from and fulfilled by SmartShield.com. If you just need to return an item, please contact customer service.
How long does it take to receive my refund?
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.
If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.
How are refunds calculated?
The cost of return shipping is deducted from your refund unless the return is the result of our error.
Any item that is not in its original condition, is damaged, or is used is subject to rejection.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
If after reading this information, you feel that the amount of your refund was incorrect, please This email address is being protected from spambots. You need JavaScript enabled to view it..
How are refunds from other sellers processed?
Items purchased from other sellers must be returned directly to that seller. Upon receipt of your return, the seller will contact SmartShield to initiate the refund process. You'll receive an e-mail from SmartShield confirming the amount once the refund has been completed.
If you have not received the refund within four weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, please contact SmartShield’s customer service.
General Returns Policy
You may return new, unopened items sold and fulfilled by SmartShield.com within 30 days of delivery for a full refund. Items should be returned unused. We'll also pay the return shipping costs if the return is a result of our error. Just contact customer service and we will guide you through the process.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Exchanges
If you received a faulty item and need to exchange it for the same item, please contact customer service. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
